Help Centre

Zip Visa Card

• What is a Zip Visa Card?
• Where can I use my Zip Visa Card?
• How do I activate my Zip Visa Card?
• Can I use my Zip Visa Card for subscriptions & recurring payments?
• How do I add my Zip Visa Card to Apple/Google Wallet or PayPal?
• How do I set the pin for my Zip Visa Card?

Zip Rewards

Single Use Card

Zip Bills

• How do I pay bills with Zip?
• Where can I find my biller's BPAY details to pay bills with Zip?
• Why aren't my BPAY details working for a Zip Bill?

Gift Cards

• How do I access my Gift Card?
• How do I buy a Gift Card using my Zip Account?
• Can I use my Gift Card online and instore? What if it isn't working?
• How long is my Gift Card valid for?
• What if I haven't received my Gift Card in my email?
• Are Gift Cards refundable?

Using Zip on eBay

• How do I use Zip to make purchases on eBay?
• How can I use Zip to purchase on eBay if I’m not a Zip customer?
• Why has my Zip eBay purchase been declined?
• eBay Refunds or Disputes
• When is Zip not an available payment option on eBay?
• Why am I unable to use Zip for my eBay purchase?

General information - Applications

• How do I apply for a Zip account?
• What credit information is required to apply for a Zip account?
• Why is my bank not available/linking?
• Upload bank statements to your application
• Why do you need to access my Online Banking Information? Is it Secure?
• What if my Zip account was approved for less than I applied for?

Zip Pay Applications

• Why do I need to link my PayPal, or bank account?
• Applying for a Zip Pay account - ID Verification

Accessing My Account

• Why is my Zip Account locked?
• How do I access my locked account?
• How do I access my Zip Account via a new device or internet browser?
• How do I access my Zip Account via a new device/browser if my mobile number has changed?
• How do I reset my Zip Account password?
• How do I log in and log out of my Zip account?

Update Details

• How do I update my personal details?
• How do I update my mobile number without the verification code?

My Notifications & Statements

• How do I access my contract?
• Where can I locate my Zip account statement/s?
• How do I manage my notifications?
• Understanding your monthly Zip Statement
• What is my payout figure for my Zip account?

Account Security

• Why do I need to confirm my personal details?
• Security Centre - Learn more about protecting yourself online
• How to Report

Credit Limits

• How do I increase my Zip Plus credit limit?
• How do I decrease my account credit limit?
• How do I increase my Zip Money credit limit?
• How do I increase my Zip Pay credit limit?

Vulnerability & Hardship

• Natural Disaster - Financial Hardship Application
• What is Family Violence?
• Zip’s approach to Family Violence
• Support Services

Closing My Account

• How do I close my account?
• How do I deactivate my account?

General

• How can I shop using my available Zip balance?
• Does Zip charge interest?
• How to unblock third-party cookies.
• Can I get a cash advance?
• Why is my purchase showing as pending?

Instore

• How do I shop instore?
• What if my account limit does not cover the cost of the purchase instore?

Online

• How do I shop online with Zip?
• What if my account limit does not cover the cost of the purchase online?

Can't make purchase

• Restricted Industries - Zip Visa Card, Single Use Card and Zip Bills.
• Why can't I make a purchase?
• Why is my account locked for use at other retailers?

Issue with my Purchase

• I have an issue with my Purchase
• Issue with my Gift Card Purchase
• Issue with my Zip Bills Payment
• Issue with my Purchase | Zip Visa Card/Single-Use Card
• Order & Purchase Issues - Zip Affiliated Merchants
• How do I get a refund or cancel a purchase?

General

• How can I personalise my repayment schedule?
• How do I make an additional repayment?
• What happens if I miss a repayment or don't repay on time?
• What if I'm struggling to or can't make my repayments?
• How are my repayments allocated when I'm repaying multiple purchases?
• My account is in credit, how do I get a refund?

Payment Methods

• Which Payment Methods can I add to my Zip account?
• How do I add a Debit Card to my Zip account?
• How do I add a bank account as my Payment Method on my Zip account?
• Which bank cards are eligible/accepted Payment Methods?
• BPAY Repayments
• How do I remove a payment method on my Zip account?

How do Zip Pay repayments work?

• How do I set or change my Zip Pay repayment schedule?
• How do Zip Pay repayments work and when are they due?
• Zip Repayment Sample

How do Zip Money repayments work?

• Zip Money Repayments | Flex Schedule
• How do I set or change my Zip Money repayment schedule?
• How can I avoid interest on Zip Money?
• When is interest applied to my Zip Money account?

General Zip Info

Zip Personal Loan

Contact

• How do I contact Zip Support? | Zip Australia
• How do I contact Merchant Support? | Zip Australia
• Who do I contact about my Zip Capital/Business/Trade/Trade Plus Account?
• NZ Important Information
• Compliments & Complaints

Zip Plus

Data and Privacy

• Privacy & Data at Zip