If you are having an issue making a purchase please ensure:
- Your account is not overdue, you will be unable to make a purchase when your account is behind on repayments.
- You have a valid payment method on your Zip account.
- Your personal details on your Zip account are up-to-date, these can be updated here.
- Your purchase does not exceed the available balance on your Zip account. Otherwise, you can make a co-payment and you will be required to cover the difference using a debit card. Click here for more detail on this process.
- If you have a Zip Money account then your account might be exclusive to the retailer you signed up with. Please contact us here in order to possibly remove and assess the exclusivity of your Zip Money account.
- Otherwise, if your account is currently stating it is on hold please contact us here.