If you are having an issue with completing a purchase please ensure:
- Your account is not overdue, you will be unable to make a purchase when your account is behind on repayments.
- Your personal details in your Zip account, and at checkout are current and up-to-date. If your personal details in your Zip account aren't up to date, please click here.
- You have the available funds in your account, otherwise, you will be required to cover the difference using a debit card. Click here for more detail on this process.
- If you have a Zip Money account then your account might be exclusive to the partner you signed up with. Please contact us here in order to possibly remove and assess this limitation.
- Otherwise, if your account is currently stating it is on hold please contact us here.
We would really appreciate it if you could provide your account details (Name, DOB, mobile) as well as a screenshot of the error message as it lets us help you faster!