Customer Experience:
You can contact our Customer Experience team by:
- Submitting a web form HERE
- Chat via Zigi - Just click on the "Chat" icon in the bottom right corner of the screen
- Calling us on 02 8294 2345 option 1
Our Customer Experience lines are open between:
- Monday - Friday: 9:00am - 7:00pm
- Saturday: 9:00am - 6:00pm
- Sunday: Email support available.
Our Customer Experience team is based in Sydney so all hours are AEST.
Merchant Experience:
You can contact our Merchant Experience team by:
- Emailing us at hello@partners.zip.co
- Calling us on 02 8294 2345 option 2
Our Merchant Experience line is open between:
- Monday - Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 8:00pm
- Friday - Saturday: 9:00am - 6:00pm
Our Merchant Experience team is based in Sydney so all hours are AEST.