Customer Experience:
You can contact our Customer Experience team by:
- 📝Submitting a web form HERE
- 💬 Chat via Zigi - Just click on the "Chat" icon in the bottom right corner of the screen
- ☎️ Calling us on 02 8294 2345 option 1
Our Customer Experience lines are open between:
- Monday - Friday: 9:00am - 5:00pm.
- Saturday: Webform & Email support available HERE or via our Gen AI chatbot Zigi.
- Sunday: Chat with our chatbot Zigi, or submit a request HERE.
Our Customer Experience Team’s operating hours are based on AEST/AEDT.
Merchant Experience:
For enquiries about a Zip Merchant account, you can contact our Merchant Experience team by:
- 📧 Emailing us at hello@partners.zip.co
- ☎️ Calling us on 02 8294 2212
Our Merchant Experience line is open between:
- Monday - Friday: 9:00am - 5:00pm.
Our Merchant Experience Team’s operating hours are based on AEDT.