How do I contact Zip Support? | Zip Australia

Customer Experience:

You can contact our Customer Experience team by:

• 📝Submitting a web form HERE
• 💬 Chat via Zigi - Just click on the "Chat" icon in the bottom right corner of the screen
• ☎️ Calling us on 02 8294 2345 option 1

Our Customer Experience lines are open between:

• Monday - Friday: 9:00am - 5:00pm.
• Saturday: Webform & Email support available  HERE or via our chatbot Zigi.
• Sunday: Chat with our chatbot Zigi, or submit a request HERE.

 Our Customer Experience Team’s operating hours are based on AEST.

Merchant Experience:

For enquiries about a Zip Merchant account, you can contact our Merchant Experience team by:

• Emailing us HERE
• ☎️ Calling us

Our Merchant Experience line is open between:

• Monday - Friday: 9:00am - 5:00pm.

 Our Merchant Experience Team’s operating hours are based on AEST.