Customers can use their Zip account to pay their bills through BPAY. We pay the bill, you repay us over time; it's easy!
Is there a fee?
- There is a flat payment processing fee of $2.50 per bill for Zip Money accounts.*
How do I pay my bills with my Zip account?
- Open your Zip app.
- Tap the 'Pay' tab and ensure you have selected 'Online' in the top corner.
- Scroll down until you see 'Pay a bill with BPAY'.
- Tap the preferred Zip account to make your bill payment and enter the biller details.
You will be able to see the bill payment in your 'Activity' along with your other transaction history.
FAQ
How long does it take for the BPay payment to be received?
Your Zip account will be debited instantly but you should allow up to 5 business days for the biller to receive your bill payment. Payments made after 4pm (AEDT) will be processed the following NSW business day.
What if the BPay payment doesn't process in time to pay my bill by the due date?
BPay payments can take up to 5 business days to be received, we recommend you make your BPay payment well in advance of your bill due date to ensure you don't incur a late fee from your biller.
Why can't I pay my bill with Zip?
Although we facilitate bill payments to most BPAY billers, there are some restricted billers.
Can I schedule BPAY payments or set up repeat payment schedules?
No, you may only pay bills one at a time.
How do refunds work?
As we are the intermediary between you and the biller, you will need to contact the biller directly for any refund requests.
If you have had a BPAY payment that has been paid to your biller multiple times due to an error, you should check your biller account transaction history to confirm that additional payments were made to your biller account on the dates of duplication.
- If there are additional payments made to your biller, check to see if those payments have been allocated to pay bills:
- after the original payment date or
- if you have a positive balance in your account. - If you have a positive balance in your biller account, you can reach out directly to your biller to ask for a refund. You can also keep the credit in your account to pay for future bills with the biller.
*exceptions may apply.