Compliments & Complaints Zip encourages you to provide feedback on our products and services. We appreciate both positive and negative feedback as both help us improve our product and service offerings. We always welcome compliments about your experience as they allow us to recognise the efforts of our team. We pride ourselves on the products and services we provide and also that we listen to our customers. If a situation arises where you are unsatisfied with the Zip product or the service you have received, we invite you to contact our Customer Experience team to discuss your concerns. Zip will attempt to resolve your complaint through our Internal Dispute Resolution processes. Customer Experience email:email@example.com By Mail:Complaints OfficerZipLevel 14 / 10 Spring St, Sydney, NSW, 2000 What if you are not satisfied with our final decision? If your complaint is directly related to your Zip account, and you are not satisfied with our final decision, you can refer the matter to our external dispute resolution schemes. Details of this scheme are listed below: Australian External Dispute Resolution Scheme:Australian Financial Complaints Authority LimitedGPO Box 3Melbourne, Vic 3001Website:www.afca.org.auEmail: firstname.lastname@example.orgPhone: 1800 931 678 (free call)External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints about your financial services provider. Related articles Hours of Operation How do I dispute an order? How do I update my personal details? How do I close my account? Why have I been charged when signing up and adding a new card?