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Managing my Account
Managing my Account
Accessing My Account
Accessing my account via a new device/browser but my mobile number has changed
How do I reset my password?
Why is my account on hold?
Update Details
How do I update my personal details?
How do I update my mobile number without the verification code?
Our Fees
Your Statements
Where can I locate my Zip statement
Understanding your monthly Zip Statement
What is my payout figure for my Zip account?
Account Security
Security Centre - Learn more about protecting yourself online
How to Report
Credit Limits
How do I decrease my account credit limit?
How do I increase my Zip Money credit limit?
How do I increase my Zip Pay credit limit?
Natural Disaster Financial Hardship
Natural Disaster - Financial Hardship Application
Family Violence
What is Family Violence?
Zip’s approach to Family Violence
Support Services
Closing my account
How do I close my account?
How do I deactivate my account?
My Notifications
How do I manage my notifications?