Managing my Account

Accessing My Account

• How do I access my Zip Account via a new device or internet browser?
• How do I access my Zip Account via a new device/browser if my mobile number has changed?
• How do I reset my Zip Account password?
• Why is my Zip Account on hold?
• Why am I having trouble logging in?

Update Details

• How do I update my personal details?
• How do I update my mobile number without the verification code?

Our Fees

My Notifications & Statements

• How do I access all statements (Web Wallet)
• How do I access my contract?
• Where can I locate my Zip statement
• How do I manage my notifications?
• Understanding your monthly Zip Statement
• What is my payout figure for my Zip account?

Account Security

• Why do I need to confirm my personal details?
• Security Centre - Learn more about protecting yourself online
• How to Report

Credit Limits

• How do I decrease my account credit limit?
• How do I increase my Zip Money credit limit?
• How do I increase my Zip Pay credit limit?

Vulnerability & Hardship

• Natural Disaster - Financial Hardship Application
• What is Family Violence?
• Zip’s approach to Family Violence
• Support Services

Closing My Account

• How do I close my account?
• How do I deactivate my account?