How do I close my account?

As a valued customer, we’re sorry to see you go.

Before closing your Zip account, please note:

• Your total owing balance must be $0.00. If you need to make a repayment, you can do so through the Zip app or via BPAY*.
• Any hold on your account must be assessed at the time of closure.
• You can reapply for a Zip Pay, Zip Plus or Zip Money account at any time.

*To make an additional repayment via BPAY, you’ll need the Zip Biller Code 228551 and your BPAY reference number. You can find these details in the Zip app. Please allow 3–5 business days for BPAY payments to appear on your account.

How to close your account

Log in to your Zip account and follow these steps:

1. Open the Zip app and tap Profile in the top-right corner.
2. Select Manage Zip Pay/Plus/Money account.
3. Select Deactivate or close account.

If you can’t see the option to close your account, update the Zip app to the latest version through your app store.

If you’re unable to access the real-time account closure option in the Zip app, you can submit a request form for our Customer Experience Team to review here.