Your Zip account may be temporarily locked until additional information is provided. This will typically require you to complete an identity verification step.
The identity verification step can be completed within the Zip app, however, depending on the reason for the lock this option may not be available.
To complete this step:
- Tap on the relevant account tile (Zip Pay, Zip Plus, or Zip Money)
- Tap ‘Verify your ID’
You will then be prompted to take a photo of your ID, confirm your personal details, and take a quick selfie video.
Unable to verify?
If you’re unable to see the option to verify your identity or are having trouble completing the verification, we may need some additional information from you. If this is the case please reach out to our Customer Experience Team, here.
To see how to access your account while it is locked, please click here.