Placing an Instore Order

Processing a remote Zip transaction is easy! Simply follow the below steps:

1. Log in to your Zip Merchant Dashboard
2. Click ‘Create Order’
3. Enter in your store branch and the brand for the order (if applicable).
4. Enter the customers ‘Instore Code’ and wait for the blue tick.
5. Enter the order price and interest-free period from the dropdown menu (if applicable).
6. Add an optional reference and click ‘Create Order’.
7. Your screen will load while the customer receives a pop-up on their Zip app. Once they confirm the order, you will get the receipt number.
8. Confirm if the customer is receiving the goods now or later.
• ‘Customer Received Item’: the order will be processed instantly and the customer can take the items.
• ‘Customer Will Receive the Item Later’: The order will be pending on the customers' account and will be ‘Authorised’ in your Dashboard. This will require you to complete the authorised order once the customer receives the items.

To see how you process an authorised order, click here.
Want more information about the customer application process? Click here.