Zip values your security as our top priority and considers all claims of identity fraud seriously.
If you have found that an application with Zip was made using your personal identification without your authorisation, please contact Zip immediately by opening a claim here.
When contacting our team, you will be asked for further details regarding the type of fraudulent activity that has arisen and any relevant documentation to support our investigation. Please have this information readily available (including credit enquiry information, if applicable).
Zip will do its due diligence in investigating your claim, and will provide an outcome in a timely manner. We understand that this may be a difficult time and seek to assist you through this process.
For more information about how to stay safe and protect yourself online, please visit our Security Centre.