Zip sees your security as our top priority and considers all claims of identity fraud seriously.
If you have found that an application with Zip was made using your personal identification without your authorisation, please contact Zip immediately to open a claim.
When contacting our customer experience team, you will be asked for further details regarding the circumstance of which the fraudulent activity arose. Please have this information readily available (including credit enquiry information, if applicable).
Zip will do its due diligence in investigating your claim and will provide an outcome in a timely manner.
We understand that this may be a difficult time and seek to assist you through this process.
We have included some relevant sources that may provide helpful advice: