How do I reset my password? If you are having difficulty signing in please first ensure you are selecting the correct account type, by clicking here for Zip Pay or here for Zip Money. Forgot password? If you've forgotten your password or need to reset it, simply select 'Forgot password?' on the sign-in page. You will then be prompted to provide the email address you signed up with, once entered select 'Send password reset' as shown in the example below: A password reset link will then be sent to the email address on file, simply enter your new password and re-enter to confirm. Haven't received the password reset link? Check your junk/spam folders for the email If you have unsubscribed from our emails, you may not receive the password reset link. Please check your email settings, go into your 'unsubscribe list,' and remove firstname.lastname@example.org from that list. Invalid email address: if you need to update your email address please submit a request here. If you are still experiencing difficulties please contact our Customer Experience team below. Related articles How do I update my personal details? How do I contact Zip Support? | Zip Australia How do I close my account? How to unblock third-party cookies. What is my payout figure for my Zip account?