We'll only request your bank statements if you do not have access to online banking.
As a part of the application process, we need to verify the information you've provided in your application, so you'll need to upload your most recent 3 months of statements into the application. In order to access an electronic copy of your bank statements, you'll need to contact your bank and ask them to email you the appropriate statements. Please see below for our upload requirements.
For the upload to be sufficient, we need:
- PDF FORMAT: Statements must be in PDF format, with the entire statement in one file, rather than page-by-page. You can upload up to 3 documents - one for each month as required.
- MOST RECENT STATEMENTS: Your statements must show the most recent 3 months of data. If this isn't possible, you'll need to complete the internet banking step instead.
- OFFICIAL FORMAT: The statements you provide must include the bank letterhead, your full name, address, transaction data, and running balance.
- EVERYDAY ACCOUNT: Please ensure the statements are for your everyday account and that they display your regular income and expenses. If you have multiple accounts, it's handy to provide recent statements from all of them so we can see your internal transfers.
Unfortunately, if your upload does not satisfy these conditions, it's difficult for our team assess your application in a timely manner. As such, if you're in-store, we request that you complete the internet banking step, as this is more efficient.
If you have any issues or require assistance, please don't hesitate to contact our Customer Experience team below.