If you would like to close your account, you can do so by contacting our Customer Experience team with your full name, date of birth, address and the account that you would like to close.
Before you do so, did you know it’s completely free to keep your account open?
If there’s no balance owing, there are no fees. Your account simply remains active until you’re ready to make a purchase again.
Please note, before you can close your account your outstanding balance must be $0.
We would also appreciate it if you could let us know why you want to close your account so that we can improve our services in the future.
To request closure of your Zip account please complete the form linked here.