As a valued customer, we will be sad to see you go!
If you would like to close your account, please note:
- You must have a $0 total balance owing - if you need to make a repayment you can do so through your app or using BPAY*.
- You will not be able to reapply for a new Zip Pay account for 12 months.
- You can leave your account open or deactivate your Zip Pay account with a zero balance owing and pay no fees.
*To make an additional repayment via BPAY, you will need the Zip Biller Code: 228551 and your BPAY reference number. You can find this in your Zip app. Please allow up to 3-5 business days for BPAY payments to be reflected on your account.
Close your account via the Zip app
Tap here if you are on your mobile device (Please note: this link will not work on a web browser).
Once in the Zip app, you will need to:
- Tap the profile in the top right corner:
Tap 'Manage Zip Pay/Money account':
- Tap 'Close account':
If you cannot see the option to close, please update your Zip app to the latest version through your app store.
If you are unable to access the real-time method to close your account in your Zip app, you can submit a request form to our team to review here.