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This form is only if you can not access your Zip account.
To close your account instantly, simply log in to the app > tap ‘Profile’ in the top right > tap ‘Manage Zip Pay/Money’ > tap ‘Close/Deactivate account’.
Please select all Zip accounts this change applies to.
You must have a $0 total balance owing. You will not be able to reapply for a new Zip Pay account for 12 months. For more info see here https://help.zip.co/hc/en-us/articles/360001690555
To unlock the account in the future, you may be required to complete a banking step to verify your financial position.
If you'd like your account to stay open after the balance has been paid down, please select the checkbox and we can action this accordingly.
Please enter your full name for identification purposes
This will verify who you are. Please format this as DD/MM/YYYY
Please enter the details of your request. A member of our support staff will respond as soon as possible.
We love to collect feedback from our customers so we can always look to improve our product and services.