This form is only if you can not access your Zip account.
To close your account instantly, simply log in to the app > tap ‘Profile’ in the top right > tap ‘Manage Zip Pay/Money’ > tap ‘Close/Deactivate account’.
You can select multiple, please select the relevant Zip account types you are referrring to.
To unlock the account in the future, you may be required to complete a banking step to verify your financial position.
If you'd like your account to stay open after the balance has been paid down, please select the checkbox and we can action this accordingly.
Please enter your full name for identification purposes
Please enter your date of birth dd/mm/yy
Please enter the details of your request. A member of our support staff will respond as soon as possible.
We love to collect feedback from our customers so we can always look to improve our product and services.