Your account may be in credit if an order has been refunded.
If a refund places the account in credit you're welcome to leave the additional funds in the account for your next purchase. If an order has been refunded but you are yet to make repayments the funds will simply be credited back to your available Zip spend.
If you think you may be eligible for a refund the best way to contact our team is to submit a request
*Please note: Deliberately placing an account in credit is a breach of the account conditions and may result in the account being locked.
