We understand unexpected life events can happen.
If your financial circumstances have changed and you're experiencing difficulties as a result, our team can offer support and assistance to help you manage the payment obligations for your Zip account.
Many of our customers have found they can manage their payments by changing their schedule to suit their income, for more information about how to change your schedule click here for Zip Pay and here for Zip Money.
For example, you may be paying above your contractual requirement which can be lowered to the monthly minimum to offer more flexibility. For more information about how to locate your minimum monthly repayment please click here for information on your statement.
If you wish to discuss repayment options or if you would like to delay your scheduled repayment, please contact us here.
Alternatively, if you are in need of further support we can offer Financial Hardship Assistance. However, please note you must complete a formal financial hardship assistance application in this instance. Please reach out to us here if you require this assistance.
If you wish to access an independent financial counselling service to seek advice on how to manage your finances, or access easy to use guides, please contact National Debt Helpline on 1800 007 007 or visit ndh.org.au.