In the event that you are unable to log in because you do not have access to the 6-digit SMS code or the mobile number associated with your Zip account, you may be able to update your mobile number at the log-in stage via our Zip app or using a mobile browser.
Please enter your email and password into the Zip app or on a browser using your mobile device and tap the 'not your number' prompt on the below screen, where you are asked to input a ‘6-digit code’, please see below:
You will then be prompted to input your new mobile number and complete a verification step.
If you are not eligible to update your details through the Zip app, or web browser or you would like to update your residential address please submit your enquiry here.