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Your email address

What would you like to update?

Ticket to continue(optional)

Please attempt to update your mobile number using the Zip app before submitting this form.

Do you have a new mobile phone?(optional)

Do you have the Zip mobile app installed?(optional)

Are you able to log in and access your Zip account?(optional)

Were you able to attempt the number update within the Zip app?(optional)

Did you see an option to provide your photo ID?(optional)

Did you have the option to submit your new mobile number?(optional)

What was the issue you had when updating your mobile on the Zip app?(optional)

Which account would you like to action?

You can select multiple. Please select the relevant Zip account types you are referring to.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Full Name

Your email address(optional)

New Mobile Number

Current Mobile Number on your Zip account

Payment reference number(optional)

Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.

Full residential address on file include street name, street number, suburb & postcode(optional)

New Email Address

New Residential address

Payment reference number

Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.

Please enter your date of birth (dd/mm/yyyy)

Attachments(optional)

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