At Zip, we value your privacy just as much as you do. You can learn more about how Zip manages your privacy in the below articles, or by viewing our Privacy Policy.
What information does Zip collect about me?
Zip collects your personal information in accordance with our Privacy Policy. When you apply for a Zip account you provide us with your personal information, such as your name, email address, mobile phone number, identification documents (Australian Passport or Driver’s Licence) and financial position. This allows us to assess your application and where suitable offer you our products and services.
With your consent, we may also collect personal information about you from third parties when you use our mobile applications, or visit our website. This may include information about your location, such as IP address, device type, pages you visited, and the date and time. We collect some of this information using Cookies, which you can learn more about in our Help Centre.
Who does Zip share my personal information with?
Zip shares your personal information with organisations that help provide our products and services to you. This includes:
- Card issuers, digital wallet providers and banking institutions
- Credit reporting bodies
- Technology service providers
- Marketing companies that offer our goods or services to you
- Any third parties that represent you, such as; financial advisors, guardians or power of attorney
- Debt collection agencies.
Zip may also share your personal information with third parties who are located overseas, or we may be required by law to provide your personal information to government agencies, regulators, or law enforcement bodies.
You can learn more about our data sharing practices in our Privacy Policy.
How can I update my personal information?
You can make updates to your personal information in the Zip app. We may be required to verify any changes you make to your personal details, such as requesting identity documents. Learn more about how you can update your personal details in our Help Centre.
How can I access my personal information?
You can access your personal information via the Zip app, which contains your account details, transactions and monthly statements. You can also request access to your personal information by contacting Zip’s Privacy team using the contact details below.
How can I unsubscribe from receiving emails or SMS from Zip?
You can manage your communication preferences in the Zip app. From time to time, we may contact you about important account information. These communications notify you of necessary updates to your account. Learn more about how to manage promotional and marketing material in our Help Centre.
Security on your account
Visit Zip’s Security Centre to learn more about how Zip keeps your personal information secure, along with information on how you can protect yourself online.
How to get in touch?
If you have any further questions or enquiries, you can contact Zip’s Privacy Team at privacy@zip.co.