I have an issue with my Order

At Zip we aim to provide the highest level of service to our customers, this standard extends to the expectations of our partnered retailers.

If you are experiencing issues with the following product features please see the relevant link:

• Gift Cards
• Zip Bills
• Transactions made using Zip's Single-use Card and Tap to Pay
• Transactions made using Instore Code or selecting as a payment method online

Please note: If your enquiry relates to an order you did NOT authorise, please lodge an unauthorised order claim here.

Any questions?

Our Customer Experience is available:

• Monday - Friday: 9:00am - 5:00pm (AEST or AEDT). All support channels.
• Saturday: Webform & Email support available HERE or via our chatbot Zigi.
• Sunday: Chat with our chatbot Zigi, or submit a request HERE.