At Zip we aim to provide the highest level of service to our customers, and that standard extends to the expectations of our partnered retailers.
Our customer service team is dedicated to assisting customers experiencing issues with the following products:
- Gift Cards
- Zip Bills
- Transactions made using Zip's Single-use Card and Tap to Pay
- Transactions made using Instore Code or selecting as a payment method online
Please note: If your query relates to an order you did NOT authorise, please lodge an unauthorised order claim here.
Our Customer Experience lines are open between:
- Monday - Friday: 9:00am - 5:00pm.
- Saturday: Webform & Email support available HERE or via our chatbot Zigi.
- Sunday: Chat with our chatbot Zigi, or submit a request HERE.
Our Customer Experience Team’s operating hours are based on AEST.