If you have purchased a Zip Gift Card, please follow the below steps before making an enquiry:
Step 1: Confirm the email associated with your Zip account is correct.
Step 2: Check your junk mail or spam folder connected to the email address on your Zip account.
If you still can't locate the email or your digital Gift Card has been sent to the incorrect email address, please complete this form here.
The Zip Gift Card terms and conditions can be found here.
If you are disputing an order with a retailer, please see here.