If you have purchased a Zip Gift Card, please follow the below steps before lodging a claim:
Step 1: Check your junk mail or spam folder connected to the email address on your Zip account.
Step 2: Confirm the email associated with your Zip account is correct.
If you still can't locate the email or your digital gift card has been sent to the incorrect email address, please fill out the following form here.
The terms and conditions for a Zip Gift Card purchase can be found here
If you are disputing an order with a merchant, please click here.
If you are disputing a Zip Bill made via BPAY, please click here.