BPAY payments take 3-5 business days to process, please wait this timeframe before raising an inquiry.
Please contact your biller for any refund or locating payment inquiries. The funds lie with the biller as we only function as the payment method.
Please direct any questions towards your biller. If you have not made an attempt to contact the biller, we may not be able to proceed with the dispute.
Processing BPAY refunds
When you use external credit facilities such as Zip to make a billing payment, the processing time to be returned will take a longer period due to external bank accounts involved. We thank you for your patience, and if we receive the payment, it will be refunded to your account at the earliest convenience.
Please allow up to 15 business days for this to process as each biller will have a different refund processing time.
If you have an issue with a Zip bills payment or refund, please fill out the following form here.
If you are disputing an order with a merchant, please click here.
If you have an issue with a Gift Card, please click here.