Customer Experience:
You can contact our Customer Experience team by:
- Emailing us at hello@care.zip.co
- Calling us on 02 8294 2345 option 1
Our Customer Experience lines are open between:
- Monday - Friday: 8am - 7pm
- Saturday: 9am - 6pm
- Sunday: Email support available.
Our Customer Experience team is based in Sydney so all hours are AEDT.
Merchant Experience:
You can contact our Merchant Experience team by:
- Emailing us at hello@partners.zip.co
- Calling us on 02 8294 2345 option 2
Our Merchant Experience line is open between:
- Monday - Wednesday: 9am - 6pm
- Thursday: 9am - 8pm
- Friday - Sunday: 9am - 6pm
Our Merchant Experience team is based in Sydney so all hours are AEDT.
Zip Business Trade:
You can contact our Zip Business Trade team by:
- Emailing us at trade@care.zip.co
- Calling us on 02 8294 2345 option 3
Our Zip Business Trade line is open between:
- Monday - Friday: 9am - 5pm
Closed Public Holidays
Our Zip Business Trade team is based in Sydney so all hours are AEDT.