If you suspect that your Zip Visa Card has been used without your permission, immediately follow the steps below:
- Lock your Zip Visa Card to prevent further unauthorised transactions
- Review the transactions in question (noting that on occasion, retailers may appear as an unfamiliar trading name)
- If you still suspect unauthorised purchases have been made, contact our customer care team to report the unauthorised use
For more information, please refer to the Zip Visa Card T&Cs for your obligations regarding unauthorised use of your Zip Visa Card.