If you have an issue with your eBay order or require a refund for your items, please visit this article to find out how to process returns, raise disputes or request refunds through eBay support.
If you have already discussed your return or dispute with eBay and are not satisfied with the outcome you can raise a dispute with Zip.
Please note, to be eligible for our dispute resolution:
- 14 days or more must have passed since the order was processed.
- You must have contacted eBay and/or the seller in an attempt to resolve the issue externally.
If the above requirements are satisfied, click here to submit an order dispute with Zip and please include any correspondence, screenshots or images that may be relevant to your request.