Why do you need me to complete this check?
In order to provide you with a Zip account, we need to prove that you are a real person and verify that it's really you. This helps to protect you from identity theft and ensures your account is secure.
Zip must also comply with certain laws and regulations, such as Anti-Money Laundering laws, which helps to keep the community safe. To do this we use biometric verification, which is one of the most secure methods of identification. This is because biometrics are unique to you, hard to replicate, forge or steal.
How does it work?
We use facial recognition technology to match your face to the photo on your driver's licence. You’ll need to complete the verification on your mobile phone, where you’ll be asked to:
- Grant access to your camera
- Take a photo of your Australian Driver’s Licence
- Confirm the details captured from the document are correct
- Follow the prompts to take a video of your face
This information is then used to verify that your face matches the image from your driver’s licence.
Who are OCR Labs?
Zip partners with OCR Labs, a biometric verification tool. We partnered with OCR Labs as they are a world leader in digital identification and are committed to providing a platform that meets our high privacy, security and integrity standards.
Find out more: https://ocrlabs.com/about/
Is my data kept safe?
We understand that biometric data is highly sensitive, so this data is encrypted and stored on secure servers that can only be accessed by highly trained members of our security teams.
How is my data stored?
It is stored in accordance with regulatory record keeping requirements. We do however mask their data after a certain period to maintain strict security controls and to protect their identity from misuse.
What if I don’t have a driver's licence?
Unfortunately, a driver's licence is the only acceptable form of identity documentation we accept at this time. To open a Zip account you must be an Australian resident or citizen.
Are there other options?
If you are applying for a Zip Pay account, you can use your verified PayPal or bank account instead. However, if we have specifically asked you to provide biometric verification, you must complete this step in order to continue your application.
Want to learn more?