If you'd like a refund on a Zip purchase, you'll need to contact the retailer directly and follow their normal returns process.
If you return goods to a retailer and they agree to a refund, your Zip account that you used to make the purchase will be credited with the agreed refund amount.
The refund will pay down any owing balance on the account for unpaid purchases, however, if you have nothing else owing, the refund may place the account in credit. If this happens you're welcome to leave the additional funds in the account as a credit for your next purchase or you can contact us for a refund to your nominated bank account.
- Refunds on orders can take up to 14 business days to process however the exact timeframe is dictated by the merchant.
Please note: When a refund is applied to your account, the refund amount will not include any fees you may have been charged while paying off your purchase (e.g. monthly account service fees or late payment fees).