Manage your ZMobile plan
You can manage your ZMobile plan, update your personal details, change your payment method or get help with technical issues through the ZMobile dashboard in the Zip app.
- Open the Zip app and sign in.
- Select Manage your ZMobile plan from the homepage.
- Select the option you need and follow the prompts.
Contact ZMobile Support
If you need further assistance, select the round Chat icon in the bottom-right corner of the ZMobile support area in the Zip app.
ZMobile support includes:
- 24/7 chatbot support: Get instant assistance from the automated chatbot at any time.
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Live chat support: Chat with a ZMobile Customer Service Representative Monday to Friday, from 8 am to 8 pm AEST.
Customers who signed up through the ZMobile website
If you signed up for ZMobile through the website, you cannot manage your account through the Zip app.
To manage your ZMobile plan, update your personal details or change your payment method, sign in to your ZMobile dashboard on the website.
You can also contact ZMobile Support through the website dashboard.