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Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please select the type of activity you need to report

Do not submit this form. Call 02 8294 2345 to lodge unauthorised application claim.

Do not submit this form

Do not submit this form. Call 02 8294 2345 to lodge an unauthorised order claim and reset your password below below link!

Click forgot password https://zip.co/customer/

Do not submit this form. Please go to the below link!

https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360000077456

I want to report suspicious activity using the Zip brand

Do you have a Zip account?

Are there any orders on your Zip account that you did not authorise?

Full Name

Tick to proceed

Please provide all details about the suspicious activity and order(s).

Before disputing a transaction please review it carefully as a legitimate transaction may be unfamiliar. Please discuss this transaction with any family members who may have access to your card. Please check the box below if you still wish to proceed.

Do you have a Zip account?

Was the disputed payment made toward your Zip account?

Do not submit this form. Please go to the below link!

https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4440042167311&tf_5149767773455=repayment_hc_request_a_refund_of_a_recent_repayment

How many payments on your bank account to Zip are you disputing?

1. Payment ID

Example: Pxxxxxxxxx or PS xxxxxxxxx If you are unsure what this looks like please open this link in a new tab for an example: https://help.zip.co/hc/en-us/articles/5870359722127-Zip-Repayment-Sample

2. Payment ID