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Your email address

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please select the type of activity you need to report

Did you authorise this order(s)?(optional)

This form is only for unauthorised orders on your Zip account you do not recognise or did not authorise. Please do not proceed with this form if you have a dispute with the merchant regarding the order. Our fraud investigation team take all reports of unauthorised activity seriously, and your account may be locked to prevent further unauthorised activity.

Have you provided authorised access of your Zip account to anyone else in the past, if so, who? (name and relationship)(optional)

Do not proceed with this form. See below for more information.(optional)

For more information on how to dispute an order made using Zip please go to https://help.zip.co/hc/en-us/articles/360001577775-How-do-I-dispute-an-order- for If you still need to dispute an order please go to https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360000077456

How did you find out that an order had been made on your Zip account without your knowledge? (optional)

How did you conclude that an unauthorised Zip application was made using your identity? (optional)

Please provide a detailed summary of the phone call(optional)

Explanation of what happened/whether or not you provided credentials during the call

Were you advised to download an app that allowed access to your device? If yes, what App?(optional)

Did you provide any SMS codes over the phone?(optional)

Please provide a detailed summary of the SMS or email(optional)

Include info if you clicked the link, any images/screenshots, an explanation of what happened/whether or not you provided credentials through these methods.

Please upload a screenshot of what you received and tick here to proceed.(optional)

Do you have any idea how the orders were placed on your account? (Please provide as much detail as possible)(optional)

Please provide a detailed summary(optional)

Do you have any idea how the orders were placed on your account? (Please provide as much detail as possible)

How many orders were unauthorised?(optional)

1) Date of order(optional)

1) Merchant or store name(optional)

1) Amount(optional)

Example: 10.25

2) Merchant or store name(optional)

2) Date of order(optional)

2) Amount(optional)

3) Merchant or store name(optional)

3) Date of order(optional)

3) Amount(optional)

4) Merchant or store name(optional)

4) Date of order(optional)

4) Amount(optional)

5) Merchant or store name(optional)

5) Date of order(optional)

5) Amount(optional)

What was your last authorised order?(optional)

Merchant, date & amount

Do not submit this form. Please go to the below link!

https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360000077456

I want to report suspicious activity using the Zip brand

What was the phone number that contacted you?(optional)

Was there a number they wanted you to contact? If yes what was that number?(optional)

Do you have a Zip account?

Are there any orders on your Zip account that you did not authorise?

To formally submit your unauthorised order claim please see here: https://help.zip.co/hc/en-us/requests/new?ticket_form_id=5165830264463&tf_5869967252367=suspicious_order

Full Name

Only tick this box to proceed if you have no disputed or unauthorised orders

Please provide all details about the suspicious activity and order(s).

Before disputing a transaction please review it carefully as a legitimate transaction may be unfamiliar. Please discuss this transaction with any family members who may have access to your card. Please check the box below if you still wish to proceed.

Do you have a Zip account?

Was the disputed payment made toward your Zip account?

Do not submit this form. Please go to the below link!

https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4440042167311&tf_5149767773455=repayment_hc_request_a_refund_of_a_recent_repayment

How many payments on your bank account to Zip are you disputing?

1. Payment ID

Example: Pxxxxxxxxx or PS xxxxxxxxx If you are unsure what this looks like please open this link in a new tab for an example: https://help.zip.co/hc/en-us/articles/5870359722127-Zip-Repayment-Sample

2. Payment ID