Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Click this link:

Please note: You need to state the correct account types you have open with Zip to prevent delays in processing your request.

To properly assess your financial position, please answer the following questions.

If the date is within the next few weeks you don't need to apply for hardship but can request a short-term payment plan.

We understand that unexpected life events can happen. This can sometimes make it difficult to maintain your Zip account monthly payment commitment. If your financial circumstances have changed, and you are experiencing difficulties, our team can offer support and assistance to help you manage your payment obligations for your Zip account. So that we can assist you, can you please answer the following questions:

Please enter the dollar amount in numbers only.

If you need more time than a few weeks, please see this link to understand the different types of support Zip can offer. Please note that the repayment can occur very early in the morning. Please select the next day if you will not have enough funds by early morning.

Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.

Please type only numbers of how much you repaid.

Please use the calendar to select the date.

Please enter your mobile starting with 04XXXXXXXX

This will verify who you are. Please format this as DD/MM/YYYY

Please allow up to 3-5 business days for your BPAY repayment to be reflected on your account. Please take into account any public holidays and the time you submitted the payment.

You will need a valid payment method for your payment to be processed. If your repayment is due to be processed within the next few business days, Zip may not be able to hold your repayment before this request is actioned. Zip may not be able to delay your repayment in every situation.

Please go to your bank's website and download the BPAY confirmation PDF, then use the upload button below to upload the document to ensure we can review your refund request as quickly as possible.

Please allow up to 5 full business days for your direct debit repayment to be reflected on your account. Please take into account any public holidays and the time you submitted the payment.

Please select all Zip accounts this change applies to.

Add file or drop files here