Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

If you still need help with your repayments, please change the top dropdown to ‘I need help with my repayments’ so our accounts team can assist you. If you have since paid the overdue amount, please tick the box to continue.

Please check the Zip mobile app for unlocking options before proceeding. If you have recently completed a photo ID check, there is no need to submit another request. Our accounts team will reach out to you as soon as the review is complete with an update. Please tick the box if you are having problems with the ID check.

This will verify who you are. Please format this as DD/MM/YYYY

Please enter your mobile starting with 04XXXXXXXX

Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.

Please provide us more details about the issue

Please select all Zip accounts this change applies to.

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