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Your email address

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Tick this box once you have ensured the email listed above is linked to your Zip account(s)

I need help with my repayments

When is your next repayment due?

👇 Delay my Zip Pay(optional)

How much would you like to repay in the delayed repayment?(optional)

How much can you repay towards your Zip Pay account?(optional)

👇Delay my Zip Money(optional)

How much would you like to repay in the delayed repayment?(optional)

How much can you repay towards your Zip Money account?(optional)

👇 Delay my Zip Plus(optional)

How much would you like to repay in the delayed repayment?(optional)

How much can you repay towards your Zip Plus account?(optional)

Why do you need to delay this repayment?(optional)

Please provide more details about your situation(optional)

Select the date you will have the funds available in your payment method.

If you need more time than a few weeks, please see this link https://help.zip.co/hc/en-us/articles/360001591956 to understand the different types of support Zip can offer. Please note that the repayment can occur very early in the morning. Please select the next day if you will not have enough funds by early morning.

Refund request reason(optional)

Repayment method recently used

Payment reference number

Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.

Please enter your BSB number below

Please enter your account number below

Missing amount recently repaid

Please type only numbers of how much you repaid.

Date when the payment was made

Please use the calendar to select the date.

Full Name

Date of birth

This will verify who you are. Please format this as DD/MM/YYYY

Full residential address on file include street name, street number, suburb & postcode(optional)

It has been more than 5 business days

Please allow up to 3-5 business days for your BPAY repayment to be reflected on your account. Please take into account any public holidays and the time you submitted the payment.

Yes I agree.

You will need a valid payment method for your payment to be processed. If your repayment is due to be processed within the next few business days, Zip may not be able to hold your repayment before this request is actioned. Zip may not be able to delay your repayment in every situation.

Ticket to continue

Please go to your bank's website and download the BPAY confirmation PDF, then use the upload button below to upload the document to ensure we can review your refund request as quickly as possible.

It has been more than 5 business days(optional)

Please allow up to 5 full business days for your direct debit repayment to be reflected on your account. Please take into account any public holidays and the time you submitted the payment.

Tell us more(optional)

Which account would you like to action?

Please select all Zip accounts this change applies to.

Attachments(optional)

Add file or drop files here

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