I'm a Business

Zip is Rebranding

• Why is Zip rebranding and what does it mean?
• When exactly will the rebrand happen?
• What do I need to do online to support the rebrand?
• What do I need to do in-store to support the rebrand?
• What support/resources will be available to help my business with the transition?
• How will the rebrand impact my business?

Application

• What do I need to have ready before I apply?
• How do I sign up as a merchant?
• Why should I offer Zip?
• Why was my merchant application declined?
• What costs are involved for offering Zip?
• Why do I have to accept the 'direct debit request'?

Dashboard

• How do I set up my store tile?
• How can customer's find me?
• How do I order instore POS material?
• How do I add users?
• How do I access my integration details?
• Why can't I log into the dashboard?

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Orders

• How does Tap & Zip work as a business.
• How do I place orders for above $5,000.00?
• How do interest-free periods work?
• How do I create a remote order?
• How do I create an in-store order?
• What does the 'Order Status' mean?

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Updating Business Details

• What is the process for a change of ownership?
• How do I update my bank details?
• How do I add another branch to my business?
• How do I transfer my business to a new owner?

Disbursements

• When will I receive payment?
• How do refunds affect disbursements?
• How do I create custom reports?

My Customers

• How does Tap & Zip effect my business.
• How do my customers apply?
• How does it work for customers?

Campaigns

• I have submitted an offer for a campaign, but I want to change it.
• Can I submit one offer for multiple brands?
• Can I submit more than one offer for the same campaign?
• How can I promote the sale event to my customers?
• Where can I use the campaign creative assets?
• Can I submit an offer if it’s not available for the entire period of the campaign?

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