Managing my Account

Accessing My Account

• Accessing my account via a new device/browser but my mobile number has changed
• How do I reset my password?
• Why is my account on hold?

Update Details

• How do I update my personal details?

Our Fees

Your Statements

• Where can I locate my Zip statement
• Understanding your monthly Zip Statement
• What is my payout figure for my Zip account?

Account Security

• Suspicious SMS's
• Online Scams
• What if my account has been compromised?
• Security Centre - Learn more about protecting yourself online

Credit Limits

• How do I decrease my account credit limit?
• How do I increase my Zip Money credit limit?
• Can I increase my Zip Pay credit limit?

Natural Disaster Financial Hardship

• Natural Disaster - Financial Hardship Application

Family Violence

• What is Family Violence?
• Zip’s approach to Family Violence
• Support Services

Closing my account

• How do I close my account?
• How do I deactivate my account?

My Notifications

• How do I manage my notifications?