Managing My Account

Update Details

• How do I update my personal details?

Accessing My Account

• Accessing my account via a new device/browser but my mobile number has changed
• Accessing my account via a new device or internet browser
• How do I reset my password?
• How to unblock third-party cookies.

Your Statements

• What is my payout figure for my Zip account?
• Understanding your monthly Zip Statement

Credit limits

• Can I increase my Zip Pay credit limit?
• How do I increase my Zip Money credit limit?
• How do I decrease my account credit limit?
• What if my Zip Money was approved for less than I applied for?

Closing My Account

• How do I close my account?

Account Security

• What if my account has been compromised?