My Orders

General

• How can I use my available credit?
• Where can I shop with Zip?
• Is there interest?
• What happens if I make more than one purchase in a month?
• Why is my order showing as pending?
• Can I get a cash advance?

See all 7 articles

Instore

• How do I shop instore?
• What if my account limit does not cover the cost of the purchase instore?

Online

• How do I shop online with Zip?
• What if my account limit does not cover the cost of the purchase online?
• What if I have not received my order?

Shop Everywhere

• What is Shop Everywhere?
• How do I use a single-use card to shop everywhere with Zip?
• Where can I use Zip’s single-use card?
• Are there fees or interest involved when using a single-use card?
• Is there a maximum spend when using a single-use card?
• What happens if my single-use card purchase is declined?

See all 12 articles

Refunds

• How do I get a refund or cancel a purchase?
• What do I do if my order has not been received or is not as described?
• How do I dispute an order?

Gift Cards

• How can I buy gift cards with Zip?
• Can my gift card be used instore and online?
• I can't find my gift card in my emails
• How long is my gift card valid for?
• What if I have an issue with my gift card?

Zip Bills

• How can I pay bills with Zip?
• Where can I find my biller's BPAY details to pay bills with Zip?
• Why aren't my BPAY details working for Zip Bill?

Can't make purchase

• Why can't I make a purchase?
• Why is my account locked for use at other retailers?
• Why aren't I receiving the SMS code?