My Orders

General

• Where can I shop with Zip?
• How can I use my available credit?
• What happens if I make more than one purchase in a month?
• Does Zip charge interest?
• How to unblock third-party cookies.
• Can I get a cash advance?

See all 7 articles

Instore

• How do I shop instore?
• What if my account limit does not cover the cost of the purchase instore?

Online

• How do I shop online with Zip?
• What if my account limit does not cover the cost of the purchase online?

Can't make purchase

• Tap to Pay/ Single-use card blocked merchants
• Why can't I make a purchase?
• Why is my account locked for use at other retailers?

Order Refunds

• How do I get a refund or cancel a purchase?
• What do I do if my order has not been received or is not as described?
• How do I dispute an order?