My Orders
General
Instore
Online
Shop Everywhere
- What is the Single-Use Visa card?
- How do I use a Single-use card to shop with Zip?
- Where can I use Zip’s Single-use card?
- Are there fees or interest involved when using a Single-use card?
- Is there a maximum spend when using a Single-use card?
- Where do Single-use card purchases show in my account?
Subscriptions
- Apple store order declined
- How do Zip subscriptions work?
- How do I get started with subscriptions?
- Is there a limit to the number of subscription services I can link to my account?
- Why is my subscription card pending?
- When will my subscription payment run?
Pay Now
- What is Pay Now?
- Can I shop instore using Pay Now?
- How do I refund a purchase made using Pay Now?
- My account is on hold, can I still use Pay Now?
- What if I have multiple debit cards on file?
- Are there any additional charges when using Pay Now?
Refunds
Gift Cards
- Are gift cards refundable?
- How can I buy gift cards with Zip?
- Can my gift card be used instore and online?
- I can't find my gift card in my emails
- How long is my gift card valid for?
- What if I have an issue with my gift card?