What information does Zip collect about me?
We also collect personal information about you from third parties with your consent, when you use our mobile applications, or visit our website. We may collect information about your location, such as IP address, device type, pages you visited, and the date and time. We collect some of this information using Cookies, which you can learn more about in our Help Centre.
Who does Zip share my personal information with?
Zip shares your personal information with organisations that help provide our products and services to you. This includes:
- Card issuers, digital wallet providers and banking institutions
- Credit reporting bodies
- Technology service providers
- Marketing companies that offer our goods or services to you
- Any third parties that represent you such as financial advisors, guardians or power of attorney
- Debt collection agencies
Zip also shares your personal information with third parties who are located overseas. We may also be required by law to provide your personal information to government agencies, regulators, or law enforcement bodies.
How can I update my personal information?
You can make updates to your personal information in the Zip App. We may be required to verify any changes you make to your personal details, such as requesting identity documents. Learn more about how you can update your personal details in our Help Centre.
How can I access my personal information?
You can access your personal information via the Zip App, which contains your account details, transactions and monthly statements. You can also request access to your personal information by contacting Zip’s Privacy team using the contact details below.
How can I unsubscribe from receiving emails or SMS from Zip?
You can manage your communication preferences in the Zip App. From time to time, we may contact you about important account information. These communications are necessary updates to your account. Learn more about how to manage promotional and marketing in our Help Centre.
Security on your account
Visit Zip’s Security Centre to learn more about how Zip keeps your personal information secure, along with information on how you can protect yourself online.
How to get in touch?
If you have any further questions or queries, you can contact Zip’s Privacy Team at firstname.lastname@example.org