If Zip can't approve your payment, Zip will let you know why – but it's most likely for one of the following reasons:
- You don't have a valid payment method linked to your Zip account
- You've reached your credit limit for your account
- Your Zip account payments are overdue
- Your Zip account is on hold
If none of the above issues apply and you are still having issues at checkout please check the browser or app you are using. Zip is not supported in older versions of the eBay app and older web browsers may not be secure enough to facilitate payments.
For more information on updating your browser, see the eBay Technical issues article.