Can I make a Tap & Zip purchase if my account is on-hold? Your account will need to be unlocked in order to use the Tap & Zip feature on your account. You can find more information about unlocking your account here. Related articles Why can't I make a purchase? Where can I use Tap & Zip? What happens to my Tap & Zip card if I close my Zip account? How do I activate Tap & Zip on my account? How do I get a refund for something I purchased with Tap & Zip?