To process a refund in your Zip Dashboard:
- Select the ‘Order Search’ tab, and locate the order using the search bar.
- Click Action>Refund.
- Enter the refund amount and a reference if needed.
- Click ‘Refund Order’ and the refund will finalise.
When you process a refund, the funds will appear instantly back into the customer's Zip account. You do not need the customer present in order to perform a refund via the dashboard.
Note: depending on your dashboard user settings, you may not have refund access at a store level. If you require refund access, please contact your manager, director or head office.
If you need assistance to process a refund through a point of sale software, please contact your provider.