- Log in to your Zip Merchant Dashboard.
- Select the ORDER SEARCH tab, and locate the order using the search bar.
- Click the three blue dots on the far right-hand side of the order listing, and a REFUND option will appear.
- Click REFUND, and adjust the amount that you would like to refund before processing.
The funds will be instantly returned to the customer's Zip account and will be taken off the running balance for the days disbursement. If the refunded amount is greater than the amount of orders placed no disbursement will be sent.