If you are having an issue with completing a purchase please ensure:
- Your account is up to date, as you will not be able to make a purchase when your account is overdue
- Your personal details in your Zip account and in the checkout are current and up-to-date. If your personal details in your Zip account aren't up to date, please .
- You have the available funds in your account, otherwise, you will be required to cover the difference using a debit card. Click here for more detail on this process.
- If you have a Zip Money account then your account might be exclusive to the partner you signed up with. Please contact us here in order to possibly remove and assess this limitation.
- Otherwise, if your account is currently stating it is on hold please contact us below.
If you satisfy these criteria and are still having difficulties, please reach out to us at firstname.lastname@example.org
We would really appreciate if you could provide your account details (Name, DOB, mobile) as well as a screenshot of the error message as it lets us help you faster!