Bank account details (BSB and account details) are only accepted on Zip Money or Zip Biz accounts. You cannot add bank account details as a payment method for your Zip Pay account.
- Make sure you're not adding the credit card to a Zip Pay account. See the available payment methods for Zip Pay here - (LINK ARTICLE)
- Make sure you are adding the correct BSB and Account details, ensuring that there are no spaces in the respective fields.