Customer Care:

You can contact our Customer Care team by

  • Emailing us at hello@care.zip.co (anytime),
  • Chatting with us in the app (10am - 4pm Mon-Fri)
  • Our customer service team is open between (8am - 8pm Mon - Fri and 9 - 6 Sat).

We are based in Sydney so all hours are AEST. 


Partner Support:

Please check out our helpful Partner Support help center here. Here you can also contact our Partner Support team.

Alternatively, you can call our dedicated business support team on 1300 947 729.

We are open Monday - Sunday from 9am - 6pm and Thursdays from 9am - 9pm (AEST).