Customer Experience :

You can contact our Customer Experience  team by

Emailing us at hello@care.zip.co (anytime),

Our customer Experience team is open between

  • Monday - Wednesday 8am - 6pm
  • Thursday 8am - 8pm
  • Friday 8am - 6pm
  • Saturday 9am - 6pm
  • Sunday - email support only.

We are based in Sydney so all hours are AEST. 


Merchant Experience :

Please check out our helpful Merchant Experience help center here. Here you can also contact our Merchant  Experience team.

We are open:

  • Monday-Wednesday 9am - 6pm
  • Thursday 9am - 8pm
  • Friday - Sunday 9am - 6pm