Customer Care:

We are really sorry but we are a bit busy at the moment with answering inquires so wait times are a nudge higher than usual. Sorry for the inconvenience and please rest assured we are working hard on getting back to you quickly!

You can contact our Customer Care team by 

  • emailing us at hello@care.zip.co (anytime),
  • chatting with us in the app (10am - 4pm Mon-Fri)
  • or giving us a call on (02) 8294 2345 (9am - 6pm Mon - Sat).

We are based in Sydney so all hours are AEST. 


Partner Support:

Please check out our helpful Partner Support help center here. There you can also contact our Partner Support team. 

Alternatively, you can call our dedicated hotline (please press 1 when prompted) via 1300 947 729

We are open Monday - Sunday from 9am - 6pm  and Thursdays from 9am - 9pm (AEST).