Why was my application unsuccessful/declined?
As a responsible provider of credit, we consider a number of factors as part of our assessment process. This includes, but is not limited to:
- Your credit file, which may demonstrate your repayment history with other lenders and accounts (e.g. telco, utilities and credit accounts). This helps us determine whether you can comfortably meet your repayments. For more information relating to your credit file, please contact Equifax directly.
- The personal information you provided which allows us to confirm your identity.
If our assessment process results in your application being declined, unfortunately, we aren't able to specify the exact reason for this and we are unable to overturn the decision. You may be eligible to re-apply if your circumstances change, 12 months after your application, please check out this article for more information.
Please note: for Zip Money applications we take additional factors (such as income, spending and employment status) into consideration as provided by you during the application.