If you haven't received your SMS code yet, firstly bear in mind that it can take 1-2 minutes for the code to come through, so sit tight.

If you have reception and are receiving other messages then ensure that:

  • The phone number on your account is your own number and up to date. (Remember the number on your account would be the one you used when signing up)
  • Your account is not overdue.

If you still haven't received your code in this time (or you've entered the code too many times), please contact Customer Care and we’ll get straight on to it.

Good to know: If you've changed your phone number since your last purchase, you can update your details by contacting Customer Care.