When making a purchase on your account please ensure:

  • Your account is up to date, as you will not be able to make a purchase when your account is overdue
  • Your personal details in your Zip account and in the checkout are current and up-to-date. If your personal details in your Zip account aren't up to date, please contact Customer Care on (02) 8294 2345.
  • You have the available funds in your account - otherwise, you will be required to cover the difference using a debit card. Click here for more detail on this process.
  • If you have a Zip Money account then your account might be exclusive to the partner you signed up with. Please contact us here in order to possibly remove this limitation. 

If you satisfy these criteria and are still having difficulties, please call us on (02) 8294 2345. We would really appreciate if you could provide your account details (Name, DOB, mobile) as well as a screenshot of the error message as it lets us help you faster!