Your opinion matters to us. It helps us to build a better user-experience and products. Sign up to participate in our user research sessions and get rewarded

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FAQ

What kinds of people are you looking for?
All kinds! You don’t need to be a Zip user or finance expert to sign up. We’d like to talk to anyone over the age of 18 who’s financially active. 

I don't live near a Zip office. Can I still sign up?Absolutely. If you don’t live near a Zip office, you may still be able to participate in a study remotely via your computer or mobile device.

So what will I do in these studies?
When you sign up, you can choose the types of studies that interest you. Here’s some info about the different studies and how they work:

  • Usability study at a Zip office
    These studies work best for people who live close to the Zip office. Typically, you’ll meet one-on-one with a Zip researcher who’ll ask you some questions, have you use a new or existing product, and then get your feedback.
  • Remote usability study
    In these studies, we’ll gather your feedback via a screen-sharing session with a researcher or a website where you can try something out on your own. You can be almost anywhere in the world, but you’ll need to have a high-speed Internet connection.
  • Phone interview study
    Phone interviews are great if you don’t live close to the Zip office. Typically, you’ll have a phone call with a Zip researcher who’ll ask for your feedback on Zip in general as well as some specific questions in regards to your experience with us.
  • Field study
    In field studies, Zip researchers will visit you in your home or office. They’ll never show up at your door unannounced though — they’ll always check in with you first to discuss study details and make an appointment.
  • Surveys
    For these studies, we’ll simply send you a survey form to fill out. Please note that we don’t typically offer a gift for participating in a survey.


What’s the time commitment?
In usability studies and field studies, you’ll typically spend between 30 and 60 minutes with a Zip researcher. This will almost always be during business hours (i.e., Monday to Friday, 9am to 6pm). If you’re visiting your Zip office to participate, you’ll need to allow extra time for travel, which will be at your own expense. Remote sessions may take place outside of typical business hours depending on your local time zone.

How soon will you contact me?
We conduct weekly testing to ensure we’re creating the best possible experience for our customers. When we test, we often have a certain set of use requirements we’re looking for eg. made more than 6 purchases in the last month, uses competitor products etc. Given the variability of the requirements, it could be anywhere between 1 week and 12 months until we contact you. Either way, you’ll be added to the database. 

If I sign up, will you send me spam or sell my information to other companies?
Not a chance. All the information you provide is kept confidential in accordance with Zip's privacy policy. We only use it to help us find suitable participants for our research studies. We — or an outside agency working on our behalf, in accordance with our privacy policy — will only contact you if we want to invite you to participate in a study or need to clarify the information you provided.

Why did the sign-up link send me to a Typeform website?
Typeform is a site we use to host our sign-up questionnaire and surveys.

I signed up, but I’ve decided I don’t want to participate. How do I opt-out?
Just fill out our opt-out form.