We'll send you a statement each month, which you can also access at any time in your Digital Wallet. Your statement provides a summary of all your Zip Pay transactions from that month.

In your statement, you'll find information on:

  • Your Opening balance: The total amount you owe at the start of the statement period
  • Your Closing balance: The total amount you owe at the end of the statement period
  • Payment due date: The date you need to make the minimum monthly payment by
  • Minimum payment: The minimum amount per month you need to pay before your payment due date. If you do not pay this amount you will fall into arrears.
  • Fees: Any fees that have been applied to your account, including your monthly account fees, late fees etc.

For Zip Money accounts you will also find:

  • Interest free balance: The portion of your outstanding balance that is interest-free
  • Standard annual percentage rate: The interest rate that applies after your interest-free period ends (this will depend on the retailer you purchased from)
  • Fees: Any fees that have been applied to your account, including interest, dishonor fees etc.

Sign into your Zip account to:

  • change your repayment schedule,
  • view your available funds,
  • increase your repayment, or
  • make a one-off payment to bring your account balance down faster. Just remember, a one-off payment will not replace or stop your scheduled monthly payment.

If you have no outstanding balance at the end of the month, we will wave the $6 account keeping fee being applied to your account.