When making a purchase on your account please ensure:

  • Your account is up to date, as you will not be able to make a purchase when your account is overdue
  • Your personal details in your Zip Money account and in the checkout are current and up-to-date. If your personal details in your Zip Money account aren't up to date, please contact Customer Care here.
  • You have the available funds in your account - otherwise, you will be required to cover the difference using a debit card. Click here for more detail on this process.

If you satisfy these criteria and are still having difficulties, please contact us here. We really appreciate if you can provide your account details (Name, DOB, mobile), as well as a screenshot of the error message!