If you are experiencing issues adding a card to your Zip account please ensure the following:

  • Your Card details have not been used on another Zip account other than your own Zip Pay or Zip Money account.
  • The card you are attempting to add is active and working. 
  • Your account is up to date and not overdue. 

This applies to Zip Money accounts only:

Unfortunately, we only accept debit cards or a bank account for repayment of your Zip Money account, credit cards are not an accepted repayment method.

Once you have an account with us, you can also BPay the funds in or link your bank account directly. You can find the BPay details in your Zip Money account by going to "Additional Payment". 

If you are still experiencing any issues then please contact us on (02) 8294 2345 so that we can look further into this.